Refund Policy

Last updated: May 2026

At HamdamChat, we want you to be completely satisfied with your Premium subscription. Please read our refund policy carefully before purchasing.

1. Subscription Payments

HamdamChat offers monthly and annual Premium subscription plans. All payments are processed securely through Paddle, our authorized payment processor. By subscribing, you agree to recurring billing at the selected interval.

2. 3-Day Money-Back Guarantee

We offer a 3-day money-back guarantee for first-time Premium subscribers. If you are not satisfied with your Premium subscription for any reason, you may request a full refund within 3 days (72 hours) of your initial purchase.

Refund request must be submitted within 72 hours of first payment
Applies to first-time subscriptions only
Renewal payments are not eligible for the money-back guarantee

3. Cancellations

You may cancel your subscription at any time from your account settings or by contacting us. Upon cancellation:

Your Premium access continues until the end of the current billing period
No further charges will be made
Partial refunds for unused subscription time are not provided unless required by law

4. Eligible Refund Situations

We will issue a full refund in the following situations:

Duplicate charges due to a billing error
You were charged after cancelling your subscription
Technical issues prevented access to Premium features for more than 48 hours
Request made within 3 days of first purchase (money-back guarantee)

5. Non-Refundable Situations

Refunds will not be issued for:

Subscription renewals (after the initial 3-day period)
Partial use of subscription period
Change of mind after the 3-day guarantee period
Violations of our Terms of Service resulting in account suspension

6. How to Request a Refund

To request a refund, contact us at:

📧 Email: support@hamdamchat.com
Please include your email address, order/transaction ID, and reason for refund.
We aim to respond within 2 business days.

7. Processing Time

Approved refunds are processed within 5–10 business days. The time for the refund to appear in your account depends on your bank or payment method.

8. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated date.

9. Contact Us

If you have any questions about our refund policy, please contact us at support@hamdamchat.com.